Who Are We

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Trisan Holdings Limited and all its wholly owned subsidiaries worldwide. Address details for all offices are available on our website.

Collection of personal data

We collect personal information about individuals as part of the course of our business. This information is solely used internally by us.

We may collect personal information when you open an account, enter into an agreement with us to receive goods and/or services, when you apply for a job with us or you otherwise make contract or correspond with us or visit us.

The type of information we collect may include (but not exclusive of) your name, mailing address, telephone numbers, bank and credit card payment details and email address. Please note that we do not save any of your credit card information, as we use a payment processor gateway (Windcave) for credit card payments. We only store an anonymised digital token received from the payment processor that represents your credit card information held by them. The payment processor will have their own terms & conditions you must agree to in order to use their services.

We may also automatically collect non personal information through the standard operation of its information systems infrastructure.

There may be occasions when we source personal information about you from a third party (for example a credit reporting agency, marketing company or motor vehicle registration database).

Use of Personal Information

It is our usual practice to collect personal information directly from you.

We only use your personal information for the purposes for which you give it to us and for related, internal management purposes.

The ways we collect it can be broadly categorised in three ways:

• Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up, respond to an email offer, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
• Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address, device type, and GPS-based functionality on mobile devices. If you access our services through a mobile device and you do not want your device to provide us with locationtracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see). Some of this information is collected using cookies and similar tracking technologies. Refer to our Cookies section below for more information.
• Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you. If you’re someone who doesn’t have a relationship with us, but believe that a subscriber of ours has entered your personal data into our websites or services, you’ll need to contact that subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).

The primary purpose of collecting any relevant personal information is to be able to provide you with our goods and services, including:

• To provide our goods and services and identify users of our products and services or potential users and their representatives;
• to develop and implement initiatives to improve existing and new products and services for us and related entities;
• to seek your opinions or comments about our products and services;
• to inform you about offers or other benefits and products and services that are available from us, our related entities and third parties that we consider may be of interest to you;
• to inform you about offers or other benefits and products and services that are available from us, our related entities and third parties that we consider may be of interest to you;
• to follow up any enquiries that you make;
• to inform you of any changes to our websites and services or security updates
• to detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use; and
• any other purpose that you may authorise at the time of, or before, the information is collected.

We may be required, as a result of contractual obligations, to disclose personal information we collect to the landlords of particular car parking facilities we monitor or manage, and to auditors who conduct audits of our business and services.

Except where indicated above, we will not use or disclose personal information unless:

• you have consented to the use and/or disclosure;
• the third party is our related entity, affiliate, agent, service provider or contractor, in which case we will require them to use and disclose the personal information only for the purposes for which it was provided to them;
• the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business; or
• the disclosure is permitted, required or authorised by or under law.

Up To Date Information

If we do collect any relevant information we will take reasonable steps to ensure your personal information is accurate. If you learn that the current information we hold about you is inaccurate, you should contact us.

Access to Personal Data

You should contact us if you wish to find out about the personal information we hold about you. We will need to verify your identity before giving you access.

If your request is complex, we will ask you to put it in writing and will deal with a request promptly. We may charge you a fee for processing the request.

Except as required by law, we will not give out personal information to any third party.

Inability to Grant Access To Personal Data

We may not be able to tell you what personal information we hold about you in certain circumstances including where the information relates to anticipated legal proceedings or where the information would reveal commercially sensitive information.

New Zealand Motor Vehicle Register Database

The personal details we may obtain from the NZ Motor Vehicle Register Database include:

• The name and address of the registered vehicle owner;
• The make, model and colour of the vehicle;
• Confirmation of the registration number;
• Any other information that we gather, in pursuance of the unpaid parking fees and non-compliance breach notices, including information that is shared by you with us.

Your data will be held for the necessary time to enable the parking fees or non-compliance breach notice to be settled, or to resolve any dispute.

You are able to alter or remove your details from the New Zealand Motor Vehicle Database via the website https://www.nzta.govt.nz/vehicles/how-the-motor-vehicle-register-affects-you/who-can-access-register-information/. However, the removal of your details does not preclude enforcement action being taken with respect to any misuse or damage of any car park that is monitored or managed by us.

Storing Your Personal Information

We will take reasonable steps to protect the personal information it holds from misuse, loss and from unauthorised access, modifications or disclosure.

Our employees are required to respect the confidentiality of any personal information held by us. We also maintain physical and digital security procedures to manage and protect the use and storage of records containing personal information.

Overseas Recipients of Data

When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Please be assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.

Cookies

We use “cookies” in conjunction with our services to obtain information. A cookie is a small data file that is transferred to your device (e.g. your phone or your computer) for recordkeeping purposes. For example, a cookie could allow the service to recognise your browser, while another could store your preferences and other information.

We may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs. These may be used to obtain Log Data that informs whether you have opened a certain message or accessed a certain link. For simplicity, when we refer to cookies we also include these technologies.

Along with our third-party business partners, we use cookies for a number of purposes, such as the following:

• to enable, facilitate and streamline the functioning of our services across different web pages and browser sessions.
• to simplify your access to and use of our services and make it more seamless.
• to monitor and analyse the performance, operation and effectiveness of our services, so that we can improve and optimise it.
• to show you content (which may include advertisements) that is more relevant to you.

Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some of our services may not work as intended without cookies.

Contacting Us

If you have any questions regarding our Privacy Policy please feel free to contact us at support@imperiumiq.com for further information.

General Disclaimer

This statement and the policy outlined are not intended to and do not create any contractual or other legal rights in or on behalf of any party.